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Information - for operational service of conveying information. Informing used to notify customers about company news, new arrivals, promotions and events. Information - is a kind of advertising that gets the customer personally.
To conduct Inform the contact center is preparing a database of phone scripts, if necessary, can send offers, invitations, price lists, etc., on the implementation of forwarding specialists.
You get:
-report information to the customer in person;
- The possibility of a short period of time to carry out a large number of telephone calls of subscribers;
-a detailed report of the work done;
-fixing of all calls, regardless of the outcome;
- Monitor the implementation of the objectives, the ability to make changes to the algorithm at any stage of the project.